The Human Factor: Managing Emotional Response in Critical Calls

This session explores the concept of the emotional use of force, emphasizing how the emotions of both officers and subjects can influence the outcomes of calls for service. Participants will examine how fear and anger affect decision-making under stress and will learn effective training methods for managing these emotions. The presentation highlights practical strategies for improving communication and maintaining control during high-stress interactions, particularly with individuals experiencing behavioral disorders or altered mental states. Attendees will gain an understanding of the connection between emotional regulation and successful call resolution, learn techniques for recognizing and managing stress-induced emotions, and explore practical training methods designed to enhance officer safety and performance.